The most accessible, experience-enhancing AI technology to suit all business and customer needs
We are an Artificial Intelligence Research & Development company who have developed our own proprietary technology in the areas of Machine Learning, Neural Networks and Deep Learning Technology.
We provide the most accessible, experience-enhancing AI technology to suit all business and customer needs, starting with our enterprise and small business chatbot solutions.
Our intelligent, innovative, smart chatbot products can navigate your catalogue rapidly and also perform accurate image searches as part of the conversation.
Melior develops exceptional chatbot and conversational interface solutions for your business needs.
Performing the boring part of the role of countless customer service agents without the job fatigue.
If you're running an e-commerce website and have a broad catalogue - this is the solution for you.
The e-commerce market globally is worth $1.4 trillion dollars annually in the ten largest markets alone.
An industry this size needs an enormous amount of customer support, which is very expensive.
We believe that every e-commerce provider with a need for customer services or contact centre employees is a potential Melior customer. Beyond this, we imagine that every business with a website is also a potential customer though our Pay-As-You-Go System.
Meet our AI chatbot solutions:
Melior’s MILA chatbot, powered by advanced Artificial Intelligence to provide a better tool for product discovery and simpler navigation of large complex catalogues is an impressive e-commerce advantage for all businesses.
Learn moreImage search by semantic similarity
Understands time, quantities, prdinals, distances, volumes and temperature expressions
Multi-channel
Understands email address, phone numbers
Understands sentiment, tone, subjectivity and formality levels
Multi-lingual
Handover protocol
Handles product purchases and exchanges
MAX - our interactive chatbot that never sleeps. MAX, our FAQ bot, is equipped with easily extensible domain knowledge allowing it to helpfully address business-related Frequently Asked Questions like opening hours, methods of payment, shipping options and much more.
Learn moreHandles Frequently Asked Questions
Understands volumes and temperature expressions, e-mail address, phone numbers
Multi-channel
Understands sentiment, tone, subjectivity and formality levels
Understands time, quantities, ordinals, distances
Multi-lingual
MINNIE is our AI powered chatbot customised to small businesses. As small business have different acute needs, we have created a solution allowing them to select key features according to their individual requirements.
Learn moreImage search
Multi-lingual: English, German, French
Integrated checkouts
FAQ
Multi-channel: Telegram, FB Messenger, WhatsApp
Melior’s chatbots make it possible for companies to scale their customer services to match their customer demands. We can guide customers to the checkout faster, ensure their shopping baskets are filled with the products they wish to buy, and assure a more seamless interaction experience with a brand as a whole.
Automobile accessories Company Carter Cash showed a 95% customer satisfaction rating and a 10x increase in conversion rate after introducing live chat to their website
Infinite Passion, an online sales boutique showed a 29% conversion rate for customers who chatted with an agent online
House of Fraser showed that 29% of people who chatted with an agent finalised their purchase
Le Petit Ballon showed a conversion rate of 28% after a chat conversation with an agent online
North Face set up 11 individuals to run a customer service chat team. Conversion rate increased by 33%. Customer satisfaction interest rose to 94%
Signet gave customer support staff access to their CRM system and introduced a chat team. Conversation rate rose from 31% to 46%. Online orders grew by 43%
At Melior, we chose to create a network that learns closer to the way humans so: first acquiring the knowledge of how to read, and with each different book a person ingests the specific information contained in that book without necessarily forgetting what they learned before.
As our exceptional technology has already had training on vast existing datasets, it has allowed us to build a system where no historical client data is needed in order to make it work. We believe that from a technical point of view this is a more intelligent, efficient resource-and-knowledge aware approach.
Due to their core general knowledge, our models require much less training time than others currently on the market, and additional fine-tuning for a different domain is also quicker to do. This means reduced development costs for ourselves and our customers. Deployment is swift and pain free.
With our vision of a growing range of global applications, businesses of all sizes will be able to participate and benefit from the AI revolution.
Our research effort has had a strong focus on developing re-usable and multi-purpose AI technology to improve and open up new opportunities for business. In doing so we gathered expertise on how to efficiently produce AI systems that work across domains with minimum effort of adaptation.
In our goal of democratizing the use of AI, we strive to identify and understand future directions in which society can benefit from this technology. We believe some of these fields are, or will be, greatly enhanced when combined with AI technology and therefore good candidates for our next research efforts:
Internet of Things
Smart Cities
Healthcare
Education & Training
Marketing & Analytics
Manufacturing & Logistics
A software architect with over twenty years in building technology startups, Martin is a gifted strategist who specialises in planning, compiling and executing complex digital solutions with a large amount of moving parts. An experienced Entrepreneur, CTO, and Director with a demonstrated history of growing Fintech, Blockchain and AI startups, Martin has a track record of successful businesses and is highly skilled in building and running distributed/remote agile teams and an accomplished architect of scalable, microservice-oriented systems.
Jose is an Artificial Intelligence and Machine Learning expert with an enormous wealth of understanding of AI in customer care and assisting humans with AI systems in business. At a time when artificial neural networks were not yet mainstream, Jose led the transition from traditional computer vision systems towards more automatic and resilient AI technologies, combining novel Genetic and Evolutionary algorithms with what today is widely known as Neural Networks and multi-agent systems.
Monique has over ten years of experience in product development where she has managed cross-functional teams both in-house and remotely. She has also successfully secured two rounds of professional investment for her previous start-up. As a Head of Product, Monique has overseen product development from concept to delivery, has vast experience in defining product vision, product requirements and KPIs.
We’ve told you what we can do, but why not see for yourselves? Get in touch and schedule a live demo!
Request a demoMelior’s MILA chatbot, powered by advanced Artificial Intelligence to provide a better tool for product discovery and simpler navigation of large complex catalogues is an impressive e-commerce advantage for all businesses.
MILA can perform faster than its human equivalents; never makes the same mistake twice; is instantly scalable and costs a third of the price of a human agent. MILA is also capable of dealing with many more enquiries in the same 24 hour period.
MILA can instantly deal with queries that are beyond a human customer support operative. If a customer wants a specific product, for example, they need only ask MILA and all the product details appear within the chat (image, cost, size etc.). They can then purchase it easily from within the messaging application – the entire transaction carried out seamlessly as soon as the customer makes their decision to buy.
MILA is even able to help a customer when the name of a product escapes them. With a simple picture upload, our chatbot is able to deliver the product details within seconds.
Deployment is swift and pain free.
Subscribe instantly and add a chatbot to an e-commerce operation within a matter of days regardless of the industry. From fashion companies to building supplies; or chocolates to pizza delivery - MILA understands them all. MILA offers a saving of at least 60% against the fees that companies pay typically human customer services operators and the ability to scale up instantly at a pro-rata cost
MAX - our interactive chatbot that never sleeps. MAX, our FAQ bot, is equipped with easily extensible domain knowledge allowing it to helpfully address business-related Frequently Asked Questions like opening hours, methods of payment, shipping options and much more.
Speedy retrieval of key information is integral to aid customer engagement in their online experience, and to better assist them with their prospective purchases all around the clock.
MAX relies on a number of independent AI models to help it assess the intent of the utterance heard, the recipient (in case of group chat), and the sentiment and tone of the message. It is an effective tool for often repeated queries, to help with channel management and community support as well as with 1-to-1 question answering.
MINNIE is our AI powered chatbot customised to small businesses.
As small business have different acute needs, we have created a solution allowing them to select key features according to their individual requirements.
We’ve combined MILA’s expertise with MAX’s superior technology at an affordable price for small and medium businesses with commensurate channels and rates.
Signing up to the MINNIE PAYG application does not cost a business any money – it is simply a refundable token-based deposit.
The only time any money is paid by a business to Melior is when a pre-agreed milestone is reached.
Melior’s AI chatbots make it possible for companies to scale their customer services to match their customer demands. We can guide customers to the checkout faster, ensure their shopping baskets are filled with the products they wish to buy, and assure a more seamless interaction experience with a brand as a whole.
